Re-Assessment
To ensure we continue your progress, returning clients will receive a re-assessment after a gap of over 6 months. The assessment lasts up to 50 minutes and allows us to establish how your swing and skills have progressed. We will also review your goals. This session can be outdoors for short game, or studio based for long game. Studio assessments will utilise Trackman 4 to measure your ball and club data, and Sportsbox 3D swing analysis to measure your movement. We can then agree the best way forward in terms of number, frequency & type of lessons to help you achieve your goals.
RETURN & REFUND POLICY
**Return and Refund Policy for Venus Golf Coaching Services**
At Venus Golf, we strive to offer the best possible golf coaching services. We understand that there may be circumstances where you will need to cancel or reschedule a lesson. To accommodate our clients and maintain a fair practice, we have established the following return and refund policy:
1. **Cancellation Policy**: If you need to cancel a lesson, please do so at least 48 hours before the scheduled time. You can cancel by contacting us directly via email or phone.
2. **Refunds for Cancellations**: If you cancel a lesson at least 48 hours in advance, we will offer a full refund of the amount paid. The refund will be processed to your original method of payment within 14 days of your cancellation.
3. **Late Cancellations**: If you cancel a lesson less than 48 hours before the scheduled time, we will not be able to offer a refund. This is due to the resources and time we have committed to your session.
4. **Rescheduling**: If you need to reschedule a lesson, please do so at least 48 hours before the scheduled time. We will do our best to accommodate your new preferred time, subject to availability.
5. **No Shows**: If you do not show up for a scheduled lesson without notifying us, no refund will be provided.
6. **Exceptional Circumstances**: We understand that exceptional circumstances can take place with regard to the character of the product we supply. Therefore, we do honour requests for refunds or rescheduling where the following reasons apply: illness, emergencies, injury or death in the family where the coach is notified before your scheduled lesson time. Each case will be assessed individually.
7. **Your Right to Cancel**: Under the UK's Consumer Contracts Regulations, you have the right to cancel your contract for the purchase of a lesson within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract, and is only valid where lessons have not already been taken.
Please note that this policy may be updated from time to time, and the updated policy will apply to any future purchases.
If you have any questions about our return and refund policy, please contact us.